Questions & Answers


 

Can I wash My car?
What is a direct repair shop?
Do I have to pay a deductible?
What is betterment on an estimate?
Where do I get a claim number?
Do I pay my deductible here or to the insurance company?
Do you take personal checks?
Will my insurance company pay for a rental car during the repair?
Do I get a warranty on the repairs to my vehicle?
Will you call me when my car is done?
Can I get a ride home when I drop off my car?
Can you match my car paint color?
If the frame is damaged is the car a total loss?
Do you have loaners available?
Are you open on Saturdays?
Can I get service work done on my car while it in the body shop?
Do you have a payment plan?
Can you order the parts before I drop off my car to be worked on?

 

 

 

 

 

 

 

 

Can I wash My Car?
We recommend that you follow these simple precautions in the first few months of your new paint finish's life.

In The First 90 Days

-Do not wax or polish the vehicle - this will allow the finish to dry and harden completely. (DO not use silicone-containing waxes or polishes)

In The First 30 Days

-Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.

-Wash the vehicle by hand with cool water and a very mild car wash solution. Be sure to use a soft cloth or sponge.

-Wash the vehicle in the shade - never in the sun.

-Do not "dry wipe" the vehicle - always use clean water. Dry wiping could scratch the finish.

-Extreme heat and cold are to be avoided. Keep the vehicle parked in the shade whenever possible.

-Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.

- Do not park under trees which drop sap or near factories with heavy smoke fallout. Sap and industrial fall out mar or spot a freshly painted surface. Trees are also likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. They should be washed off as soon as possible.

-Do not spill gasoline, oil, antifreeze, transmission fluid or windshield solvent on the new finish. If you do . . IMMEDIATELY rinse off with water. DO NOT WIPE.

- Do not scrape ice or snow from the surface. Your scrapper can act like a paint scraper if the finish is new. Brush off the loose material with a soft snow brush.

What is a direct repair shop?
A direct repair facility is a body shop that works with the insurance company as a preferred shop. When you drop off your vehicle to be serviced we can start right to work writing the estimate ordering the parts and repairing the vehicle. We write the estimate for the insurance company, and don't have to wait for an insurance adjuster. We have to meet the insurance requirements, which include certified technicians, proper equipment, and a record of satisfied customers. We are monitored by the insurance companies and must meet certain requirements. The bottom line is a faster repair time for the customer!

Do I have to pay a deductible?
A deductible is determined by your insurance company. It depends on the circumstances of the accident. If your insurance company waives your deductible you will not be required to pay it when you pick up your vehicle. If the accident was not your fault most insurance companies will waive the deductible. You need to contact your insurance prior to the delivery of your vehicle in regards to the deductible. Your insurance company will notify us if the deductible is waived. If you aren't sure you can call your advisor and he can tell you if the insurance company has waived the deductible of if you will owe the deductible when you pick up your vehicle. He will also be able to tell you how much your deductible is.

What is Betterment on a deductible?
Betterment is a charge that the insurance company charges you for the wear on certain parts that are replaced. Such parts might include tires, batteries, and items that wear our with time and use. These charges are pro-rated by the amount of miles on your vehicle and the amount is determined by your insurance company.

Where do I get a claim number?
Claim numbers are issued by your insurance company. You will have to call them after the accident and they will give you a claim number. You will need this to begin the repair process. Your insurance company will tell you what they need to give you a claim number. Once you have the claim number we will do the rest.

Do I pay my deductible here or to the insurance company?
Your deductible, if it has not been waived, will be included with your bill when you pick up your vehicle. The amount depends on your specific insurance policy. If you are not sure if you have a deductible you can contact your advisor and he or she will tell you how much it is, or if it has been waved by the insurance company.

Do you take personal checks?
Yes. The easiest way to pay for your repairs is a major credit card. We accept most major cards. Ask your advisor and he will tell you which cards we accept.

Will my insurance company pay for a rental car during the repair?
Insurance companies will only pay for a rental car if you have that option on your policy. You can call you insurance company and they will tell you if car rental is on your policy. If you need a rental car we can make all the arrangements and have a car waiting for you when you drop off you car for repairs.

Do I get a warranty on the repairs to my vehicle?
Yes all our repairs come with a warranty. Your advisor will explain the warranty to you when he writes the estimate on your vehicle.

Will you call me when my car is done?
Yes. You will be notified by phone when your vehicle is ready for delivery.  You will be told the final amount of the final bill.

Can I get a ride home when I drop off my car?
Yes, a shuttle service is available. It would be appreciated if you let us know that you need transportation home before you drop off your car so we can make the arrangements. We will always do our best to make the visit here as easy as possible.

Can you match my car paint color?
Yes! We pride ourselves with being able to match the original color of your vehicle. All colors are unique, but with the skill and talent that our paint shop has we will the tint paint until we reach the proper color match.

If the frame is damaged is the car a total loss?
No. A car is a total loss when the price of repairs exceeds the insurance companies determined value of your vehicle. There aren't many frames on cars today; most use a unibody construction. The unibody is the main structure of the vehicle, and is usually made of high strength steel. With the proper equipment and training the unibody can be returned to it's original specifications. We have the necessary equipment to straighten and measure your vehicle. Take our on line body shop tour and you will see the equipment.

Do you have loaners available?
No. But we do offer rentals just let us know that you will need a rental and we will have one delivered right to our shop for you.

Are you open on Saturdays?
No, but we are open Mon - Fri from 8 am to 5 PM

Can I get service work done on my car while it in the body shop?
Yes, just let your advisor know what you would like done while your car is in the body shop and we will handle everything else.

Do you have a payment plan?
No we expect full payment when the vehicle is delivered. If your is an insurance claim you can call to see if we have received the insurance check before you pick up your vehicle. Your advisor will be able to tell you what the balance is before you pick up your vehicle .

Can you order the parts before I drop off my car to be worked on?
Yes, just stop by and we will get the information that we need to order the parts. We will call you when the parts are in so we don't keep your car any longer that absolutely necessary.